Return & Refund Policy

At touchlynx, customer satisfaction is our top priority. If you're not entirely happy with your purchase, you can request a refund within 15 days of your delivery date. To be eligible, simply ensure you meet our return policy requirements and initiate a return request via email.

To be eligible for a return the product of return must be in the same condition that you received it, be unworn, unused, unwashed, have tags attached to it. Shipping fees paid on your original order are non-refundable. If these conditions are met the customer can either receive: 

FULL REFUND: if the full-priced product is returned within 15 days from your delivery date while meeting the above conditions (excluding international orders), you may request a full refund of the product being returned.

If you return an item that qualified for free shipping in your initial order (excluding international orders), we will refund your order total minus the cost of shipping for your initial order.

The maximum eligible refund amount that will be credited back to your original payment method is $200. Any returns exceeding this amount will be issued in the form of store credit.

STORE CREDIT: if the product is returned after 15 days but before 90 days while meeting return conditions, you will no longer be eligible for refund and will receive store credit (valid for 12 months). 

** Partial refunds and store credit may be issued depending on elapsed time and condition of merchandise. 
*Note: Excluding international orders. Please refer to our International Orders Policy for details on returns and refunds for international orders.

 
ITEMS NOT ELIGIBLE FOR RETURNS:

  • ALL purchases made during promotional sale periods such as SITE-WIDE BLOWOUT SALES, BLACK FRIDAY, EID SALES, CLEARANCE events or any markdown items are non-refundable and considered FINAL sale. Any products that are marked as Final Sale and returned may be eligible for a return in the form of store credit ONLY. We do not offer price adjustments, returns, credits, or exchanges for items that went on sale after your purchase date.
  • All Orders that have any discount codes applied at checkout will be considered as final sale including any coupon codes or promo codes given through any of our promotional platforms are considered as final sale and will receive only store credit. 
  • All gift cards, gift boxes, hijab bundles, and sale hijabs are considered as final sale. 
  • Due to our commitment to personal hygiene, all unpackaged hijabs, prayer sets, swimwear, jewelry, hijab caps, scrunchies, pins and other personal products are also FINAL SALE and will not be returned and/or refunded. 
  • Special Promotion: GET 1 FREE WITH ANY PURCHASE OVER A CERTAIN AMOUNT: Please note the following terms for this promotion:
    • All items purchased under the "GET 1 FREE WITH ANY PURCHASE OVER $___" promotion are final sale and eligible for store credit only.
    • If you return any items from your purchase, the free item must also be returned in its original condition.
    • If the free item is not returned, the retail value of the free item will be deducted from the store credit issued.

 

DAMAGED OR DEFECTIVE PRODUCT:

touchlynx is committed to providing the best quality for our customers. In the rare case you receive a damaged or defective product we offer 100% money back guarantee as long as we are notified within TWO DAYS of purchase. If your product is not 100% perfect we will offer you a full refund. We can ship you a new product at no additional cost to you. You can email our Customer Care team at any time with your concerns.

SENDING BACK A RETURN: 

Return shipping cost is solely responsible by the customer. 

We do not offer free returns and are not responsible for return shipping. When initiating a return, you may use whatever shipping method you prefer. We recommend acquiring a tracking number and purchasing shipping insurance. touchlynx is not responsible for shipping fees or lost returns.

 

INTERNATIONAL RETURNS POLICY

At this time, we do not offer a pre-paid return option for International returns. We recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. Please note that you are solely responsible for the shipping costs of this return.

Restocking Fee: All international orders are subject to a 15% restocking fee upon return. This fee is applied due to the additional expenses incurred with international orders, including initial shipping and customs handling. We want to be transparent about this policy to ensure a smooth return process.

We do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at the time of customs entry for Delivered Duties Unpaid (DDU) orders. Please contact your local customs office to obtain your tax refund.

INCORRECT ADDRESS:

We always ask the customer to make sure the address provided is correct as touchlynx is not responsible for reshipping any packages that were returned due to incorrect address. touchlynx is not be liable to pay shipping cost for the next shipment. We will reship your order once the invoice for shipping is paid. In the case that the shipment is returned to our facility you will receive an email from our customer service team, all original shipping fees will be deducted from final refund plus a 10-25% restocking fee in event shipment is returned to our facility.

GETTING YOUR REFUND:

Once we receive your return parcel please allow 7-10 business days to process your return. After your refund has been issued, please allow 3-5 business days for the refund to be processed and appear on your bank statement.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some processing time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you. 

 

touchlynx reserves the right to deny a return, exchange, or store credit if the garment does not meet our returns policy requirements. We do not offer any price adjustments under any circumstances.

If you have any additional questions or concerns, please feel free to contact us at [email protected] and our team will get back to you within 24-48 hours from the time the email is received.

 

This policy has taken effect on 1/1/2024